A Performance Measurement Tool for Cancer Patient Information and Satisfaction
Menée au Canada auprès de 540 patients atteints de cancer, cette étude évalue l'efficacité d'un outil permettant de mesurer le degré de satisfaction du patients vis-à-vis de l'information reçue
Cancer programs need to monitor their performance related to providing patient information. A new measurement tool was designed to gather indicator data concerning the importance of selected information topics and satisfaction with what information they had received. Based on a mixed sample of 540 cancer patients, the reliability of the importance and satisfaction scales were acceptable (Cronbach’s alpha 0.89 and 0.92, respectively). The newly designed Cancer Information Importance/Satisfaction Scale is a reliable measure and can be easily applied as a performance indicator.